FAQ
Curious about how our service works before signing up? Here are some answers to our clients’ most commonly asked questions. If the information you’re looking for is missing, please contact us.
- Why do I need a Mighty Messenger account?
-
Having a Mighty Messenger account provides you with exclusive and immediate access to our courier services and tools. Using your account through our website allows you to:
- Easily schedule same-day and post-dated deliveries
- Track your ongoing deliveries
- View upcoming and previously scheduled deliveries
- Conveniently generate and print delivery waybills
- Save your favourite senders and recipients in your account's Address Book
- Manage your account's details
- Check and pay off your account's balance at any time
- I've forgotten my username and/or password! What should I do?
-
You can login to your Mighty Messenger account using your Client ID or the email address associated with your account. If you've forgotten your password, you may reset it by clicking here, or use the "Forgot your password?" link located at the top of each page.
Still having trouble accessing your account? Please contact us for assistance.
- Can anybody access my account information?
-
Your account can only be accessed using your unique Client ID or email address and the password associated with your account. We recommend that you do not share your password with anyone, and that you change your password periodically. Although Mighty Messenger has access to your information for service and billing purposes, we do not share our clients' account information with anyone other than the account holder.
Please be aware that we do not request or store any personal financial information (bank accounts, credit cards, etc.) on this website.
- How will I know that Mighty Messenger received my delivery request?
-
After you schedule a delivery using our website, a confirmation message will be displayed and sent to the email address associated with your account. You can also track the status of your deliveries using My Account.
- What if I have an unusual or extraordinary requirement that's not included in the services mentioned on this website?
-
Let’s talk. Please contact us to request an assessment of your needs and a quote.